Creating fresh starts
and new directions since 2007



Client Service Principles


Vision. We believe that each client we serve is a unique individual with greater potential yet to be realized and expressed.

Purpose. We help people with more fully defining their unique skills and experiences so they can be better understood, appreciated and valued.

Focus. We take care to get the tiniest details right with the documents that we create so that each client's unique value is fully differentiated.

Continuous improvement. Because constant iteration is what drives innovation, value and service excellence, we never stop looking for ways to improve.

Quality. We strive to go beyond what is expected by providing superior quality, and our continuing standard is that we are not satisfied with any document or service until the client is completely satisfied.

Timeliness. Because we fully understand that pursuing employment is inherently time sensitive, we make every effort to complete each client project within the time frame initially specified.

Respect. We greatly respect the wishes and opinions of our clients. We are committed to working with them collaboratively in a friendly, supportive way to ensure their complete satisfaction with the documents and services that we provide.

Integrity. We quote a single, flat fee for most projects and occasionally an hourly rate for some projects that are difficult to quantify. Either way, we provide each client with a clear fee quote and stand behind it, plain and simple.

Professionalism. The information that clients share with us is held in the strictest confidence. We will always honor the trust that they place in us.